TakeTours makes every effort to serve our customers better. We also advise all customers to purchase traveler’s insurance in case of interruption, accidents, illness, or anything else that may come up. If a reservation has to be cancelled, customers will be charged a fee based on cancellation policy and how far from the departure date the cancellation takes place.
(Notification day and departure day are NOT counted. Unused features are non-refundable. )
Each tour has its own cancellation policy which is listed on the tour page, please read them carefully before you place an order.
Cancellation and Refund Procedure:
1. You can submit your request via the Contact Us link by clicking on Ask a Question -> Select My reservation -> Select Cancel my reservation
2. You can submit your request with detailed explanation directly to TakeTours via phone +1-617-500-7002
Your refund request will be answered and processed promptly. If you do not receive the reply within one business day, please call the office immediately. We will not be responsible if email, mail, or faxes fail to reach us.
NOTE: We cannot grant refunds more than 30 days after completion of tour.
